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HP LASERJET 5P / 5MP PRINTER - INFRARED PORT HARDWARE / SOFTWARE SUPPORT INFORMATION INFRAFED (IR) PORT GENERAL INFORMATION ISSUE: What is Infrared technology? SOLUTION: Hewlett-Packard, in partnership with other key industry leaders, founded the Infrared Data Association (IrDA) in June of 1993 to address and provide industry standard infrared operation between different brands and types of infrared devices. Convenient and time saving, infrared printing requires no printer cables. The infrared port is one of four "active" communication ports on the HP LaserJet 5P / 5MP printer. Complying with the new IrDA specification for infrared communications, HP positions itself as the first printer vendor to address the growing needs of the mobile professional with "point and shoot, walk-up printing." ISSUE: What hardware and software do you need to use the HP LaserJet 5P / 5MP printer IR port? SOLUTION: In order to use the HP LaserJet 5P / 5MP printer IR port, you need the following: 1. PC or laptop with an IrDA-compliant infrared port 2. IrDA printing function software ISSUE: How do you know if the PC or laptop is IrDA-compliant? SOLUTION: Following (List A) is a list of products currently available that are IrDA-compliant. This list is only a list of those devices known by Hewlett-Packard to be IrDA-compliant. There may be other hardware devices that are compliant but are not on this list. If your device is not on this list, contact your manufacturer for more details. IRDA COMPATIBLE PRODUCTS AS OF JANUARY, 96 (LIST A) IrDA IrDA Compatible IrDA File Printing Devices / Models Transfer Function Notes: Software Software HP OmniBooks 4000 Standard Standard 1 HP OmniBooks 600 Standard Standard 1 HP OmniBooks 300/530 Optional Optional 1,2 IBM ThinkPad 755 Standard Optional 1,2 Gateway Liberty w/IR Standard Optional 1,2 Texas Instruments Standard Optional 1,2,3 TravelMate w/IR Standard Optional 1,2 DEC HiNote Ultra Standard Standard 1,2 Sharp Zauras UNKNOWN UNKNOWN 1,2 AcerNote 950 UNKNOWN UNKNOWN 1,2 ARM Computer Inc. ARMNote UNKNOWN UNKNOWN 1,2 Midwest Micro Elite UNKNOWN UNKNOWN 1,2 SoundBook ICL Inc. ErgoLITE UNKNOWN UNKNOWN 1,2 Motorola Computer Envoy UNKNOWN UNKNOWN 1,2 Sun Microsystems UNKNOWN UNKNOWN 1,2 Tandy Corp. Z-PDA UNKNOWN UNKNOWN 1,2 NOTE: 1. Early units may need a software upgrade for printing functionality. Contact the manufacturer for upgrade details. 2. Some models may not have IR hardware. Contact the manufacturer for upgrade details. 3. Texas Instruments TravelMate 5000 is not compatible with JetEye software. 4. IrDA compatible does not mean a product is in compliance with the IrDA standards. ISSUE: How do you obtain the necessary IrDA printing function software? SOLUTION: Contact your hardware manufacturer first to determine what software they provide and support with their IrDA-compliant device. HP recommends using whatever software your hardware manufacturer provides. List B below provides names of manufacturers who provide both hardware and software solutions for infrared printing. If your hardware manufacturer cannot provide you with printing function software, HP will provide, free of charge (except for shipping), software for use with your IrDA compatible device for DOS and Windows 3.1 only. This software is called JetEye and can be obtained from the HP Distribution center (303-339-7009) or the HP BBS (208-344- 1691). JetEye is a third party software program that is being provided by HP as a service for users who have no other alternative for printing function software. Hewlett- Packard will only provide support for the installation and setup of JetEye software and cannot support other issues or problems with your hardware device. JetEye is only a solution for DOS and Windows 3.1 or 3.11 environments. ISSUE: How do you obtain the necessary IrDA printing function software for Windows 95? SOLUTION: As of November 7, 1995, all newly manufactured PC's with Windows 95 on board will already contain IrDA printing software. Contact Microsoft for more information on how to use this software. All others can download Windows 95 IrDA printing function software from the Microsoft Windows Internet home page at http://www. microsoft.com/windows and other online services. Microsoft also provides Release Notes for the driver in these areas. All questions on how to use or install this software should be directed to Microsoft. If you have an OmniBook 600CT or 4000C you must also obtain and install a special serial driver in addition to the Microsoft Windows 95 Infrared driver. This driver, along with instructions on how to install it, is available from HP's Internet site in the Mobile Computing section (filename ob_irda.exe). ISSUE: What if the computer is not on List A above and you would like to take advantage of the HP LaserJet 5P/5MP printer infrared port? SOLUTION: There are a number of possible hardware and software infrared solutions available that are listed below (List B). Contact the vendor listed for more information about hardware and software solutions. AVAILABLE IR SOLUTIONS (MANUFACTURERS) AS OF JANUARY, 96 (LIST B) Type of Solution Manufacturer Technology Functions Model Phone Application Internal IBM Corp. PCMCIA FT, PR Portables not Hardware optional w/PCMCIA avail & able Software Puma Corp. PCMCIA FT, PR Portables 800- optional w/PCMCIA 774- 7862 Software IBM PSP IR s/w FT, PR IrDA not Only driver, upgradeable avail OS/2 portables, able desktops w/IR ports Microsoft Windows 95 FT, PR " 800- IR s/w 426- drivers 9400 PUMA Corp Win 3.11 & FT, PR " 800- 3.1, OS/2 774- 7862 External Actisys IR pod via FT, PR Portables, 510- Hardware Corp. serial port desktops, 490- and printers w/ 8024 Software serial ports Adaptec IR pod via FT, PR " 800- serial port 959- 7274 Extended IR pod via FT, PR " 800- Systems Inc. serial port 235- 7576 Printers Actisys IR pod via PR Printers 510- w/o IR Corp. parallel w/parallel 490- port IO 8024 Extended IR pod via PR " 800- Systems Inc. parallel 235- port 7576 NOTE: FT - File Transfer (host to host) PR - Printing Function Software (host to printer, PCL/PostScript commands) ISSUE: Where is the IR port located? SOLUTION: The infrared (IR) port on your HP LaserJet 5P or 5MP printer is located on the lower front left corner of the printer. Just above the port is a status light that indicates when the port is activated. ISSUE: How does the IR port work? SOLUTION: The IR port works by transmitting data similarly to a serial port, but without a cable and operating at speeds of up to 115 Kb (kilobits) per second. When the IR connection is established, the status light comes on. If the connection is broken or when the print job is complete, the status light goes off. ISSUE: How do you find out more information on the IrDA standard? SOLUTION: For copies of the industry standard protocol documents, contact any of the following: Mail: Infrared Data Association, P.O. Box 3883, Walnut Creek, California, 94598 Email: address INSO@Irda.org: or Telephone: John La Roche at (510) 943-6546 Fax: (510) 934-5600 ISSUE: How do you print using the IR Port? SOLUTION: Use the following steps to print using the IR Port: NOTE: Before you can print you need to obtain the appropriate printing function software (as described above) and have the COM port properly configured for printing from your PC IR port. 1. Make sure the printer is in Ready Mode (the Ready light is on). 2. Align your laptop computer (or other portable equipment) that is equipped with an IrDA-compliant IR port within 2-3 feet ( 1 m) of the IR port on the printer and at an angle of +/-15 degrees. 3. Send the print job. The status light above the IR port turns on (printing a complex document or using a software print spooler on your PC may delay the time it takes for the IR status light to turn on). If the status light does not turn on, realign the port on your portable equipment with the port on the printer, resend the print job and stay within the range of operation during printing (see step 2). 4. If you have to move the device, for example, to add paper, make sure you stay within the range of operation to maintain the connection. If the connection is interrupted before your print job is complete, the IR port status light will turn off. You have from 3 to 40 seconds to correct the interruption and continue the job. In this case, the IR port status light turns back on. 5. The connection can be permanently broken (interrupted for more than 3 to 40 seconds) if the "sending" IR port is moved out of the range of operation or if anything passes between the two ports to block the transmission, such as a hand or piece of paper, or even direct sunlight. In this case, the job needs to be reprinted. If you still have problems printing, make sure you are using an IrDA-compliant device and proper software and have selected the proper port for printing. NOTE: The IrDA standard for infrared communications represents an emerging technology. Older non-IrDA-compliant portable devices may not be compatible with your HP LaserJet 5P / 5MP printer. If you continue to have problems printing using the IR port, contact the manufacturer or dealer where you purchased your portable device to verify compatibility with the IrDA standard. TROUBLESHOOTING IR PROBLEMS Use the following steps to help troubleshoot any printing problems you may have when using the IR port: 1. Attempt to print from the DOS prompt. Type DIR>COMX at your DOS prompt. (where X is the number of the COM port your computer's IR port is attached to). If the IR port is properly configured, a directory should print. If not, continue with the troubleshooting steps below. 2. Does the host have an internal IR port? (Locate host/product on List A, IrDA Matrix or contact manufacturer) If YES, proceed to step 3. If NO, an external solution is needed for IrDA communications. See IrDA vendor List B. Contact your hardware manufacturer for more information. 3. Is the IR port IrDA compliant or compatible? Look for the IrDA logo and in product documentation. (Locate host product on List A, IrDA Matrix.) If YES, (host is listed as IrDA compliant) proceed to step 4. If NOT IrDA compliant, or not located on matrix, have the user contact the host manufacturer for IrDA compatibility requirements. 4. Can you successfully perform file transfer operations between computers? If YES, proceed to step 5. If NO, contact the PC host support line for troubleshooting the host. 5. Does the host have IrDA printing function software installed (or upgraded)? If YES, proceed to step 6. If NO, refer to the IrDA matrix List B for printing function software upgrades. If none listed have the user contact the host support line for printing function software upgrade details. If no software can be obtained through your hardware manufacturer, try using the JetEye software distributed by Hewlett-Packard. 6. Are you trying to print using a platform other than Windows 3.X, or DOS? If YES or unsure, contact the application support line for IrDA compatible driver software. If NO, (using Windows 3.X, or DOS without special drivers) proceed to step 7. 7. Check for proper operational conditions. Check the following items and correct them: * IR window (lens) is clean and unobstructed * Host position is directly in front of the printer (+/- 15 degrees) * Host to printer distance is less than one meter (3 ft). [move host closer to printer and retry the operation] * Printer/host is operating near a window with bright daylight conditions (high ambient light) * Other IR devices (non IrDA compliant) operating in the surrounding area (may cause IR blindness or signal distortion) 8. Determine whether the host IR port is properly configured for printing. Contact the manufacturer of your software for help with this question. If using JetEye software provided by Hewlett-Packard, go through the following steps: a. Turn on Print Manager in the Windows CONTROL PANEL, PRINTERS dialog box b. Turn OFF "Fast Printing Direct to Port" in the Windows CONTROL PANEL, PRINTERS, CONNECT dialog box (WIN.INI file should have a line in the Windows section that reads: "DosPrint = Yes" if this has been done) c. Verify CONFIG.SYS file has been modified for JetEye software: Check for the following line in the CONFIG.SYS file: Device = C:\irjeteye.sys com# where # = 1, 2, 3, or 4 Also, use the Microsoft r Diagnostics program (MSD) to see if the JetEye TSR is actually loading. (At the DOS prompt, type MSD to get into the program.) Look for the line IRJETEYE in the TSR section. NOTE: The following troubleshooting steps rely on the Microsoft Diagnostics program to report accurate settings for the Port, IRQ# and COM Port address. MSD may NOT always be accurate. If in any doubt, customers should contact their hardware manufacturer for information regarding the values for these parameters. d. Resolve any port conflicts and check to see if JetEye is properly configured for the Port, IRQ# and COM Port Address. Use the Windows MSD program to do this. MSD will tell you what the proper hardware settings are. If you are unsure as to whether or not the JetEye software is using the proper COM Port Address, IRQ, and Port, reinstall the JetEye software and choose "CUSTOM" as the installation method. This allows you to input the proper Port, IRQ, and COM Port Address as reported in the MSD program. The device line after doing a "CUSTOM" installation might look like this: Device = C:\irjeteye.sys com1 irq4 addr3f8 IMPORTANT: The settings in this line should match those provided by the computer hardware manufacturer. The setting may be obtained from the COM port in MSD but this may not be accurate. If the IR light on the HP LaserJet 5P / 5MP printer goes on but the data light on the printer does not, then there may be a possible IRQ conflict. If using COM3, reinstall JetEye software and switch to IRQ 10 or another IRQ number that is available. e. Remove any other TSR programs that are using the same COM port as JetEye. Determining if any other TSR programs are using the same COM port as JetEye is a trial and error process. f. If long jobs begin and then suddenly quit, set EJT (end of job timeout) to 45 seconds (up from default of 10 seconds) by adding EJT45 to the end of the DEVICE= line in Config.sys. Example: Device = C:\irjeteye.sys com1 irq4 addr3f8 ejt45 g. Try communicating to other printers and hosts using your IrDA compliant device to narrow any additional the problem down to a single source. NOTE: For additional information on JetEye, refer to the readme file that comes with the software. HP FIRST #: 1986, BPL02564, 27-Jan-96 Microsoft r is a U.S. registered trademark of Microsoft Corp. Windows or MS Windows is a U.S. trademark of Microsoft Corporation. Copyright Hewlett-Packard Co. 1995 This information is subject to change without notice and is provided "as is" with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.